A Complete Walkthrough of ZUM APP

Guided Tour: It Starts the Moment You Sign Up

You don't need to find or launch the Guided Tour; it appears only on your first login after creating your account. The moment you're in, the app walks you through every screen and button one step at a time, with a short explanation at each one. You'll need to tap at the exact spot — taps only register once the animation at each step finishes and the click icon appears. Only that specific area is tappable, and only after the animation completes, so watch for the icon before tapping. You can access it later anytime via Settings → Guided Tour .

Help: Your Starting Point

Tap Help on the home screen before you do anything else. The Help section brings together everything you need to get started in one place.

Location: Enable It Before You Ride

Zum is a location-based service. The app needs access to your phone's location at all times while you are using it, otherwise core features like the live map, station finder, geofence, and ride tracking simply will not work.

KYC: Prove Who You Are, Just Once

KYC stands for Know Your Customer . It's a one-time identity check that every Zum rider has to complete before their first ride. Once approved you never have to do it again.

Before KYC Approval

While your KYC is pending or has not yet been submitted, your access to the app is intentionally limited. Here is what you can and cannot do at this stage.

After KYC Approval

Once the Zum team approves your KYC submission, you receive a notification and full app access is immediately unlocked. Every feature in the app becomes available with no further steps required.

Need to update your details later?

You can go back to Settings > My Profile > Account > Update KYC at any time to update your address, documents, photo, or emergency contact. Changes are reviewed before they take effect.

Your Access to Zum

How access works

Completing your KYC is the first step — but it does not immediately give you access to purchase a package and start riding. Zum launches with a limited fleet, and to make sure every rider who purchases a package can actually find a cycle when they need one, access is made available in waves.

Once your KYC is approved, you are in line. When an access window opens for you, you will receive a notification in the app. At that point, the option to purchase a package becomes active and you can get started. Until then, no further action is needed on your part.

What access gives you

Once you have access and purchase a package, everything in the app becomes available to you — riding, top-ups, tokens, the Day Package, and all other features. Your access is tied to you as a rider, not to any single package. When your package expires, simply purchase another one when you're ready.

Why access works this way

Zum keeps access windows matched to the available fleet. This means when you need a cycle, one is there for you. As the fleet grows, access opens up to more riders over time.

Home Screen: Everything You See When You Open the App

This is the screen you'll spend most of your time on. Every number, button, and section here has a specific job. Here's exactly what each part does.

Home Screen

Your entire ride life, on one screen

Balance, stats, quick actions, and the Scan QR button to start any ride, all visible without opening a single sub-menu.

Top Bar

Message Board

The scrollable card below the weather shows news from Zum, new hub openings, partnerships, promotions, and app updates. Swipe left and right or tap the arrows to flick through individual messages — the dots at the bottom show how many slides there are. Individual messages on the carousel are not clickable for more details. Tap the Message Board itself to open the full list, where every message is shown in a clean, scrollable list view. You can also filter messages by date to find announcements from a specific period.

Balance Card

Your Stats

The Stats panel changes depending on where you are in the app. On the home screen it shows your lifetime totals and averages. On the active ride screen it switches to live numbers for the ride you are currently on.

⚪ Home Screen — lifetime totals

🟢 Active Ride Screen — live ride stats

🟤 Booking Page — booked ride info

Preferences

The Preferences box lets you control how your cycle behaves, both while you are riding and when you are away from it. Each setting has its own on/off toggle and saves automatically.

Quick Action Buttons

Bottom Navigation Bar

The three buttons at the very bottom of the screen behave differently depending on whether you have no active ride, an active ride in progress, or a reserved cycle on the way. Here is what each one shows in each state.

Balance: Your Ride Time in Minutes

Zum doesn't charge per ride, it charges per minute. Your Balance is a pool of minutes you buy in advance. Every minute you spend on a cycle, per minute is taken from your balance. Top up any time by tapping Balance + on the home screen. Packages start from one hour and go up to a full day pass. Pay As You Go packages and any bonus minutes you collect come with a 28-day window from the day they land in your account — keeping things ticking and your balance ready whenever you need it.

Packages are purchased once and come with 25, 40, or 55 hours of ride time depending on the tier you choose.

Home Screen

Packages

Special Actions

Tokens: When You Need More Than a Ride

Tokens are a separate balance used for actions outside a regular ride. One token costs Rs. 100 and they never expire. Buy them from the Token Center on the home screen by tapping Token + .

2 Tokens · Docked cycles onlyComing Soon

🚲 Bring Me a Cycle

Can't get to a station? Request a cycle delivery anywhere inside the Ring Road, and a Zum team member will bring a cycle directly to you.

1 Token · Active ride onlyComing Soon

🔋 Swap Battery

Running low mid-ride? Request a fresh battery and a team member brings it to wherever you are. Your ride continues without losing time.

1 Token · When no station nearby

📍 End Ride Outside Station

Need to stop but there's no station? Park safely, take a photo of the cycle, and end your ride remotely. The Zum team reviews the photo and approves or rejects it. Your token will be charged once approved.

⚠️ Boundary Penalties

Inner Boundary

The cycle beeps and a notification is sent the moment you cross. A 5-minute grace period begins — return inside and nothing is charged. If you don't return in time, 2 tokens are deducted, the motor's power is cut, and every additional 5 minutes outside costs another 2 tokens. The cycle locks itself once it stops.

Outer Boundary

Same penalty as the inner boundary, but with no grace period, no beeps, and no notification. The moment you cross, 2 tokens are deducted, the motor cuts, and every additional 5 minutes costs another 2 tokens. The cycle locks itself once it stops.

🪙 All packages include free tokens, Core comes with 1, Pro with 3, and Ultra with 6. Check Settings then Manage Packages to see what your package includes before buying tokens separately.

Buy Tokens

Use Tokens

Before You Ride

Book a Cycle to Plan Ahead

Don't want to show up at a station and find all the cycles taken? Use Reserve from the home screen. It holds a specific cycle at a station for you so it's waiting when you get there. You can also book another ride while you are already on an active ride.

1

Tap Reserve on the home screen

The map opens showing all stations near you and how many cycles are available at each one.

2

Choose your station and confirm

Tap the station you're heading to. A cycle is locked for you immediately and no one else can take it.

3

Arrive and scan the QR to start riding

Walk up to your reserved cycle and scan the QR on it with the Zum app. Your ride begins.

Confirm Reservation

Reserved Cycle

Your Reserved Cycle Only

Once you have an active reservation, you must scan the specific cycle assigned to you — you cannot scan a different cycle to start a ride. The app will only unlock your reserved cycle.

If you try to scan another cycle while a reservation is active, it will not go through. Cancel your reservation first if your plans change and you want to ride a different cycle.

When browsing cycles to reserve, the cycle with the highest estimated remaining range at that station is highlighted. This helps you pick the cycle that will take you the furthest on a single charge.

⚑ Important: Your balance starts ticking the moment you confirm the reservation, not when you scan the bike. Head to the station straight away so you're not using up minutes before you've even sat down.

Pop-Up Station Notice

Outside Zum Stations, you may also see pop-up station listings on your map. When a rider ends their ride by parking outside a station near you, the app shows nearby users a temporary station view in the map listings showing that cycle’s location.

You can reserve that cycle immediately through the same Reserve flow. Pop-up stations behave like normal stations for reservation purposes, but they are temporary and tied to a specific parked cycle.

📌 Pop-up stations do not push map alerts.

🔋 Note: Cycles with 30% charge or below are not shown in the pop-up station view.

Starting Your Ride

Scan, Check, Go

For an immediate ride, walk up to any available Zum cycle, open the app, and tap Scan QR . Point your camera at the QR code on the cycle. The app runs a few quick checks before unlocking it.

Check 1

Is the cycle online?

Each cycle has a built-in IoT device connected to the Zum network. If it shows offline, try a different cycle nearby. This is rare but can happen.

Check 2

Is it available?

If someone reserved that Particular Cycle you'll be notified and the cycle stays locked. If it's already in use, you'll be told to scan a different one. Both riders receive automatic notifications.

Check 3

Do you have enough balance?

No balance means no ride. You need to add balance before scanning. Once you add minutes, come back and scan again. The cycle will still be there if no one else has taken it.

All clear

Cycle unlocks and ride starts

Everything checks out. The cycle unlocks with a click, your timer starts, and the home screen switches to active ride view. You're on your way.

What you see when you scan a cycle QR code

Before the ride begins, the app shows a summary screen with the cycle's battery percentage, the cycle ID number, a Start Ride button to confirm you want to begin, and an estimated range based on the current battery level. This gives you a chance to check if the battery is sufficient for your trip before committing to the ride. If the battery is too low, scan a different cycle.

After scanning the cycle

Active ride page

Scanning your active cycle

While You're Riding

Track Your Cycle and Mid-Ride Controls

Once your ride is active, scan the QR on your own cycle again at any point to get a quick menu of mid-ride options. This is where you control everything without stopping your session.

⚠️ Note — Forced Logout: The system may automatically log you out in certain situations — such as KYC pending approval, account verification requirements, overspending (negative balance), or leaving an active ride cycle unexpectedly. In most of these cases, you will receive a notification clearly stating the reason and you can simply log back in once the situation is sorted.

Blacklisting is an exception — it is reserved for edge cases involving repeated violations and is not something a regular rider will encounter. If you are blacklisted, you will need to contact the Zum team through Login page → Help and Support to regain access.

📍

Track Your Ride

See your live position on the map, the geofence boundary, how long you've been riding, and your route in real time. Every ride records the path you took so you can review it after.

Tip: By tapping the indicator at the top of the home screen, you can see a pulsing Green dot for an Active Cycle and a pulsing Orange dot for a Reserved Cycle, so you always know which is which at a glance.

🔒

Lock the Cycle

Need to stop at a shop or grab lunch? Lock your cycle without ending the ride. Your timer keeps running but the bike is physically secured until you come back.

➕

Top Up Balance

Almost out of minutes? Top up mid-ride without ending your session. New minutes are added instantly and your ride continues uninterrupted.

🏁

End Ride

Ready to stop? Tap End Ride and the app guides you through the correct ending process, at a station or outside one.

🚀 Cruise Mode tip: Check your Stats screen to see your total distance. Once you hit 15 km, Cruise Mode appears automatically in Settings then My Profile then Preference. You don't need to do anything to unlock it.

Know the Boundaries

Geofence Zones: Stay in the Green

Zum cycles are designed for use within a set riding area. The app monitors your location in real time during every ride. There are three zones and only one of them costs you nothing.

Zone	Status	What Happens	Token Cost
Inside Geofence	✅ Safe	Your ride runs normally. No alerts, no charges, no restrictions, unless there are other violations on the cycle.	None
Inner Boundary	⚠ Warning	The moment you cross the inner boundary, the cycle starts beeping and a notification is sent telling you to return. A 5-minute grace period starts. If you ride back inside before it ends, nothing is charged. If you don't return in time, 2 tokens are deducted and the motor's power is cut. If you keep going by hard pedalling, another 2 tokens are charged every 5 minutes, and the cycle locks itself once it stops for a while.	2 Tokens after grace, +2 every 5 mins
Outer Boundary	🚫 Violation	Same penalty as the inner boundary, but with no grace period, no beeps, and no notification. The moment you cross, 2 tokens are deducted, the motor cuts, every additional 5 minutes costs another 2 tokens, and the cycle locks itself once it stops for a while.	2 Tokens immediately, +2 every 5 mins

📡 The geofence boundary is always visible on your in-ride map. You can see exactly where you are in relation to it at all times. If you accidentally stray near the edge, the app warns you before any charge kicks in.

The 5-minute rule

A wrong turn near the boundary? You have a full 5 minutes to turn around and ride back inside. No token is charged if you make it back in time.

The outer boundary is immediate. Once you cross it, the alarm triggers and 2 tokens are deducted. Keep the map visible if you're riding near the edges of the city.

When Balance Gets Low

Time Warnings: The App Keeps You Informed

As your balance runs down during a ride, Zum sends progressively urgent alerts so you always have time to top up or find a station before your minutes run out.

10 min left

📱 Push notification sent to your phone

5 min left

📱 Push notification plus 🔔 one alarm beep on the cycle

2 min left

📱 Push notification plus 📨 SMS sent to your number

1 min left

🚨 Continuous alarm on the cycle, non-stop until you act

Time Up

⚡ Motor power cut, plus a Negative Balance is added to your account. The system waits until the cycle's speed is zero, then de-assigns the cycle from your account. You will need to clear the Negative Balance before you can start another ride.

🔋 30% Battery Notification: When the cycle's battery drops to 30%, Zum sends you a push notification. The motor power gradually reduces, so you will need to use pedal assistance to keep moving. To avoid running out completely, switch to the nearest Zum station and swap onto a fully charged cycle.

After Your Balance Hits Zero

Negative Balance: What Happens and How to Clear It

If your account shows a negative balance after a ride, you'll see a red colour indication on the home screen. This means your balance dipped below zero at some point during or after your session.

What you'll see

🔴 Red Colour Indication

Your negative balance amount will appear in red on the home screen. Your ride access is paused until the balance is cleared.

How to fix it

➕ Tap to Top Up

Tap the red amount to go straight to the top-up screen. The amount you went over is automatically subtracted from your new balance. Your rides unlock immediately after.

⚡ Once you top up, the negative amount is deducted first and your remaining new balance is available instantly. No need to contact support, the app handles it automatically.

Finishing Up

End Your Ride: At a Station or Anywhere Else

There are two ways to end a Zum ride. Ending at a station is always free and instant. If there's no station nearby, the app lets you end your ride remotely using a token.

✅ Ending at a Station · Free

1

Ride to any Zum station

Use the in-ride map to find the nearest station.

2

Dock the cycle

If a docking slot is available, push the cycle into the empty slot until it clicks in firmly. If all docking slots at the station are occupied, you can simply leave the cycle parked in the station without docking.

3

Scan the Station Screen QR

Each slot has its own QR. Scan it to officially end your ride. Your stats appear immediately.

📍 Ending Outside a Station · 1 Token

1

Tap End Ride in the app

Select End Ride Outside Station. Your token will be charged once the Zum team approves your parking photo.

2

Park safely and take a photo

Park upright and off the road. Make sure you are not blocking traffic, gates, or pathways. Take a clear photo showing the cycle and its surroundings.

3

Wait for approval

The Zum team reviews the photo. Good parking means the ride ends. Bad parking means you'll be asked to re-park and resubmit.

📸 When parking outside a station, the app also records your cycle's GPS location. Park in a well-lit, clear spot. Your photo is reviewed by a real person and the decision is based on what they see.

🎫 Ending outside station: If you end your ride outside a designated station, a token will be charged once your parking photo is approved by the Zum team.

📌 Pop-Up Station Notice: When you park your cycle outside a station and end the ride, people in your vicinity will see a pop-up "station view" in the map listings showing the available cycle at your parked location, and can reserve it immediately. This keeps the Zum network moving even between Zum stations, so your parked cycle can be picked up and used right away by someone nearby.

Important: Your ride time only ends after the Zum team approves your parking photo. Until then, your timer may continue, so submit a clear photo and wait for approval.

Safety First

SOS: Help When You Need It Most

Zum has a built-in SOS feature for emergencies during a ride. SOS is only available once you have started a ride. If you have an accident, feel unsafe, or face any urgent situation while riding, the SOS button gives you a fast way to alert the Zum support team, who will inform the police accordingly depending on the incident.

🆘

When to use SOS

Use SOS for genuine emergencies only — accidents, injuries, theft attempts, harassment, or any situation where you feel unsafe during your ride.

📍

What it does

Tapping SOS sends your live location and your cycle's location to the Zum support team, who will then contact the police. Your registered emergency contact is also notified immediately.

⚙️

Where to find it

The SOS option is available from your Active Ride screen and from the mid-ride menu when you scan your own cycle's QR while a ride is in progress.

⚠️ Important: SOS is for emergencies. Misuse of the SOS feature may result in restrictions on your account. For non-urgent issues, use Help and Support from the Settings menu instead.

Stay in the Know

Notifications: Alerts and Support Chat

The notification and chat on the home screen does two things: it shows all your app alerts, and it gives you direct access to a live chat with the Zum support team. Tap the icon any time to read your alerts or start a conversation with us. The chat includes a Tap & Talk feature for quick voice messages, and photo uploads so you can send a picture of the cycle, station, or any issue straight to the support team. Here's what each alert type means.

Auto Ride Alerts

Note: These ride alerts arrive as push notifications and the same details are also shown live on the Active Ride screen while you are riding, so you don't miss anything even if you have notifications muted.

⏱️

Balance Running Low

Sent when your balance drops below a certain threshold while riding. This is your cue to either head to the nearest station to end the ride, or top up immediately via the Add Balance button on the home screen.

🔴

Balance Critical, Ride Will End Soon

A second, more urgent alert when your balance is almost gone. If you don't top up, your ride will enter negative balance territory. Find a station now or add balance from the app immediately.

📍

Zone Warning, You Are Leaving the Ride Area

Triggered when you approach the edge of the geofence. Turn around and head back to a green zone to continue your ride normally.

✅

Ride Ended Successfully

Sent as soon as your ride is closed, either by scanning the Station Screen QR at a station or by ending remotely with a token. Includes your ride duration, distance, and balance used. No action needed.

🔒

Cycle Locked Remotely

If Zum detects unusual activity or the cycle has been stationary too long outside a station, it may be locked remotely. You'll receive this alert with instructions on what to do next.

Account Alerts

🪪

KYC Approved

Your identity verification was successful. Once approved, watch for a notification — when an access window opens for you, you'll be notified and can purchase a package. Act promptly once you receive it, as access windows are limited and open in waves. Until then, no further action is needed.

⚠️

KYC Rejected or Action Required

Your submission could not be verified. The notification will explain why, blurry photo, mismatched details, unsupported document type. Go to Settings then My Profile then Update KYC to resubmit.

💲

Payment Successful

Confirmation that your top-up went through. Shows the amount added and your new balance. If you don't receive this within a minute of paying, check your payment method and try again.

❌

Payment Failed

Your top-up did not go through. No balance was added and no money was deducted. Try again with the same method or switch to a different payment option in Settings. If the issue continues, you can reach out to us directly through the Notification Channel in the app, or contact your bank to confirm there are no restrictions on the transaction.

⚠️ Important note regarding Your Invoices: If you do not see Zum invoice emails in your main inbox, please check your Spam or Junk folder. To ensure you never miss a bill, we highly recommend adding our email address to your whitelist (safe senders list). Most email providers automatically delete messages in the spam folder after 30 days, so whitelisting our ID will prevent your bills from being permanently lost.

General Announcements

📢

New Hub or Station Open

Zum has added a new pickup or drop-off point near you. Open the Maps tab to see where it is.

📱

App Update Available

A new version of Zum is ready to install. Update from the App Store or Play Store to get the latest features and fixes.

🔔 Make sure Zum has notification permissions enabled on your phone. Go to your phone's Settings then Apps then Zum then Notifications and turn them on. Without this, you won't receive balance warnings mid-ride.

More Than Rides

Services: Pay Bills From the App

Zum includes a built-in bill payment section under Services on the home screen. Pay your electricity, water, internet, mobile top-up, and more directly from the app — no need to switch to another wallet or banking app.

Utilities

💡 Electricity, Water and Mobile

• Electricity via NEA
• Water via KUKL or Community
• Mobile Top-up via NTC or Ncell
• Bank Transfer via NPS

Internet and TV

📡 Stay Connected

• Worldlink Internet
• Vianet Internet
• Techminds
• Dishhome, ADSL, NT FTTH

Insurance

🛡️ Pay Premiums

Pay insurance premiums directly through Services. No separate portal or app needed.

🧾 Every service payment made through the Zum app is logged automatically. Your payment history is saved inside the app — filter by service or date to find any past transaction or download a receipt.

🎁 Bonus Minutes on Every Transaction: Each time you complete a payment through Services, Zum drops a small bundle of ride minutes straight into your balance — a quiet reward for keeping things in one place. These bonus minutes come with a fresh 28-day window from the day they land, so staying active with Services means your balance keeps ticking with plenty of time ahead of it.

Your Account

My Profile: Manage Your Account

Go to Settings then My Profile . Your profile card shows your name and phone number at the top, and below it are three tabs: Account, Preference, and Stats.

Account Tab

📧

Email Verification

Email verification is mandatory. Your verified email is used to send invoices for every transaction. When you change your phone number, an OTP is sent to both your verified email and your new number. When you change your email, an OTP is sent to your registered mobile number. Make sure your email is verified before logging out — if it isn't, you may face access issues on your next login. Verifying your email is a one-time step that keeps your account secure.

🔒

Change Password

Enter your current password, then set and confirm the new one. Takes effect immediately. Note: Once you change your password, the app will be logged out and you will need to log back in using your new password.

📞

Change Phone Number

4 steps: Enter your email to receive an OTP, verify the OTP, enter your new phone number, then confirm. Note: Once your phone number is updated, the app will automatically log you out and you will need to log back in using your new phone number.

📧

Change Email

4 steps: Enter your phone to receive an OTP, verify the OTP, enter your new email address, then confirm.

✅

Update KYC

Update your address, documents, photo, or emergency contact at any time. Changes are reviewed before they take effect.

🔒

Biometric Login

Enable fingerprint or Face ID for instant app access. Enter your password once to activate it, then just tap to log in every time after that. Privacy Note: Your Face ID or Fingerprint data is NOT stored by Zum.

🗑️

Delete Account

Permanently close your account. Enter a reason and confirm. This action cannot be undone.

Preference Tab

Control which notifications you receive during and outside of rides. This is also where Cruise Mode enable toggle once you've unlocked it by riding 15 km total. Enable it here before your next ride and the motor holds a steady speed automatically so you don't need to hold the throttle.

Stats Tab

A summary of all your ride data including total rides, distance, time, and average speed. Tap View Ride History to see every individual trip with its route, date, and duration.

Settings

Everything in Settings

Tap the Settings icon from the home screen to access your full account management menu.

⚙️ Settings Menu

👤 My Profile Account · Preferences ›

▶️ Help and Support Contact the Zum team ›

⚖️ Legal Terms and Conditions · Privacy Policy

💲 Payment Options Manage payment methods ›

🏦 Register 1-Tap Payment Link your bank via NCHL or CityPay ›

🕐 Manage Packages Upgrade · Day Package›

🗺️ Guided Tour Replay the app walkthrough ›

🚪 Log Out

Payment Options: Set Up How You Pay

Before your first ride you need to add at least one payment method. Go to Settings then Payment Options to set up and organise how you pay inside the app. Zum supports multiple payment gateways and wallets to ensure you can top up anytime, anywhere.

CityPay

Digital Wallet

Pay As You Go1 Tap Payment

What it is: A popular Nepali digital wallet.
How it works: Uses your CityPay wallet balance or linked bank for instant payments.
How to use: Select CityPay > Enter Mobile Number > Enter Wallet PIN & OTP > Confirm.

eSewa

Digital Wallet

Pay As You Go

What it is: The most widely used digital wallet in Nepal.
How it works: Deducts funds directly from your eSewa wallet balance.
How to use: Select eSewa > Login with eSewa ID/Password > Review Details > Confirm Payment.

NCHL — ConnectIPS & More

View Supported Banks & Finance Companies

Pay As You Go1-Tap Payment

›

NCHL (Nepal Clearing House Ltd.) powers ConnectIPS and account-to-account transfers in Zum. Select NCHL/ConnectIPS → Enter your NCHL ID → Login to ConnectIPS portal → Authorize with OTP.

Commercial Banks — Class A

Nepal Rastra BankAgricultural Development Bank NepalCitizen Bank InternationalEverest Bank LimitedKumari Bank LimitedGlobal IME BankHimalayan Bank LimitedLaxmi Sunrise BankMachhapuchchhre BankNepal Bank LtdNepal Investment Mega BankNepal SBI Bank Ltd.NIC Asia Bank LtdNMB BankPrabhu Bank Ltd.Prime Commercial Bank Ltd.Rastriya Banijya Bank LimitedSanima Bank LtdSiddhartha Bank Ltd

Development Banks — Class B

Corporate Development Bank LtdExcel Development BankGarima Development BankGreen Development Bank LtdJyoti Bikash BankKamana Sewa Bikash Bank LtdKarnali Development Bank LtdLumbini Bikash Bank LtdMahalaxmi Bikash Bank LtdMiteri Development Bank LtdMuktinath Bikash Bank LtdNarayani Development Bank LtdSaptakoshi Development Bank LtdShangrila Development BankShine Resunga Development Bank LtdSindhu Bikash Bank Ltd

Finance Companies — Class C

Best Finance Company LtdCentral Finance LtdGoodwill Finance LtdGuheswori Merchant Banking and Finance LimitedGurkhas FinanceICFC Finance LimitedJanaki Finance LimitedManjushree Finance LimitedMultipurpose Finance Company LimitedNepal Finance LimitedPokhara Finance LimitedProgressive Finance LimitedReliance Finance LimitedSamriddhi Finance Company LimitedShree Investment and Finance LimitedNepal Infrastructure Bank Ltd (NIFRA)

Wallets

IME PayPrabhu PayNamaste PayCellPayHamro PayMoruMOCO (Focusone)iCashMyPayPaywelldPaisaSajiloPaySulav Pay (N-Cash)QPayDoublePRealPay

NPS — Nepal Payment Solution

View Supported Banks & Finance Companies

Pay As You Go

›

NPS (Nepal Payment Solution) enables direct bank payments in Zum. Select your bank → Login to your bank portal → Authorize with OTP.

Commercial Banks — Class A

Agricultural Development Bank NepalNepal Bank LtdRastriya Banijya Bank LimitedCitizen Bank InternationalEverest Bank LimitedGlobal IME BankKumari Bank LimitedLaxmi Sunrise BankMachhapuchchhre BankNabil BankNepal Investment Mega BankNIC Asia Bank LtdNMB BankPrabhu BankPrime Commercial Bank Ltd.Sanima BankSiddhartha Bank

Development Banks — Class B

Excel Development BankGarima Bikash BankGreen Development BankJyoti Bikash BankKamana Bikash BankLumbini Bikash BankMahalaxmi Development BankMiteri Development BankMuktinath Development BankSaptakoshi Development BankShangrila Development BankSindhu Bikash Bank

Finance Companies — Class C

Best Finance Company LimitedGoodwill Finance LimitedICFC Finance LimitedManjushree Finance LimitedNepal Finance LimitedReliance Finance LimitedCentral Finance LimitedGurkhas Finance LimitedMultipurpose Finance Company Limited

📧 Email is Mandatory: A valid email address is required for all accounts. Your invoice is automatically sent to your registered email after every transaction.

What "mandatory" means here: You cannot complete account setup or make any payment without a verified email address on file. This is not optional — the app will prompt you to add one if it is missing. The email is used solely to deliver your transaction records and is not shared with third parties.

🏦 What is a Mandate? When you register 1-Tap Payment via NCHL or CityPay, you are creating a payment mandate. A mandate is a standing authorisation you give to Zum to debit a fixed or variable amount from your linked bank account on your request, without requiring you to log in to your bank each time. This means once your mandate is set up, every top-up happens instantly with a single tap. Your mandate can be viewed or cancelled at any time through your bank's portal or the NCHL platform.

Fastest Way to Pay

Register 1-Tap Payment: Link Your Bank Account

This feature links your payment account directly to Zum through NCHL (bank accounts) or CityPay (digital wallet). Once set up, every top-up happens with a single tap. No extra steps ever again.

1

Settings then Register 1-Tap Payment

Opens the 1-Tap Payment registration screen. Choose your method, NCHL (to link your bank account through ConnectIPS) or CityPay (to link your CityPay digital wallet).

2

Confirm your bank details match

Your Zum phone number and email must match what's registered with your bank. If they don't match, you'll get a notification to resolve the mismatch first before continuing.

3

Authorise through your bank

Your bank sends a confirmation. Approve it and your account is linked. 1-tap payments are active immediately.

Via NCHL

🏦 Bank Account

Link your bank account through NCHL/ConnectIPS. Supports 51 banks and finance companies. Your bank details are never stored in the Zum app.

Via CityPay

📱 Digital Wallet

Link your CityPay wallet for instant 1-tap top-ups. No bank account required — your CityPay balance is debited directly with a single tap.

Speed

⚡ Done in seconds

Once registered through either method, every top-up completes in seconds. No extra authentication needed at checkout ever again.

NCHL Supported

View Supported Banks & Finance Companies

Pay As You GoSubscription1-Tap Payment

›

NCHL (Nepal Clearing House Ltd.) powers 1-tap payment in Zum. Your bank must be on this list to register.

Commercial Banks — Class A

Nepal Rastra BankAgricultural Development Bank NepalCitizen Bank InternationalEverest Bank LimitedKumari Bank LimitedGlobal IME BankHimalayan Bank LimitedLaxmi Sunrise BankMachhapuchchhre BankNepal Bank LtdNepal Investment Mega BankNepal SBI Bank Ltd.NIC Asia Bank LtdNMB BankPrabhu Bank Ltd.Prime Commercial Bank Ltd.Rastriya Banijya Bank LimitedSanima Bank LtdSiddhartha Bank Ltd

Development Banks — Class B

Corporate Development Bank LtdExcel Development BankGarima Development BankGreen Development Bank LtdJyoti Bikash BankKamana Sewa Bikash Bank LtdKarnali Development Bank LtdLumbini Bikash Bank LtdMahalaxmi Bikash Bank LtdMiteri Development Bank LtdMuktinath Bikash Bank LtdNarayani Development Bank LtdSaptakoshi Development Bank LtdShangrila Development BankShine Resunga Development Bank LtdSindhu Bikash Bank Ltd

Finance Companies — Class C

Best Finance Company LtdCentral Finance LtdGoodwill Finance LtdGuheswori Merchant Banking and Finance LimitedGurkhas FinanceICFC Finance LimitedJanaki Finance LimitedManjushree Finance LimitedMultipurpose Finance Company LimitedNepal Finance LimitedPokhara Finance LimitedProgressive Finance LimitedReliance Finance LimitedSamriddhi Finance Company LimitedShree Investment and Finance LimitedNepal Infrastructure Bank Ltd (NIFRA)

Wallets

IME PayPrabhu PayNamaste PayCellPayHamro PayMoruMOCO (Focusone)iCashMyPayPaywelldPaisaSajiloPaySulav Pay (N-Cash)QPayDoublePRealPay

Manage Your Plan

Packages: Manage Your Plan

Before you purchase — eligibility

To purchase a package on Zum, you'll need to meet a few basic conditions first:

• Your KYC must be approved.
• Your email must be verified.
• You must have a linked payment method.
• An access window must be open for you. Zum releases access windows in waves — when yours opens, you'll get a notification and the purchase option becomes active. Act promptly once notified, as access windows are limited. If you miss yours, a new access window will open after a certain time and you'll be notified when it does.

📌 Access windows are kept matched to the available fleet so every rider who purchases a package can find a cycle when they need one.

Your packages

Package	Hours	Free Tokens	Validity	Price
Core	25 hrs	1	60 days	Rs. 2,995
Pro	40 hrs	3	75 days	Rs. 3,995
Ultra	55 hrs	6	90 days	Rs. 4,995

Each package is a one-time purchase. Once your validity window closes, unused minutes are forfeited. Tokens never expire.

Day Package

The Day Package lets you book a single cycle for one full day at a station of your choice.

1

Book at least 1 day in advance — same-day booking is not supported. You can book up to 30 days ahead.

2

Select any available station.

3

You may change your booking date once, at least 48 hours before your scheduled date.

4

Once booked, a booking pill appears in the app showing your assigned station and cycle number.

📌 Please note that same-day booking is not currently supported. Book at least a day in advance to ensure your cycle is available.

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Need Help

Help and Support: We're Right There in the App

Something went wrong or you have a question? Go to Settings then Help and Support and reach the Zum team directly without leaving the app.

1

Settings then Help and Support

The support form opens directly inside Zum. No browser, no separate app required.

2

Choose a category

Use the dropdown to pick the type of issue you're reporting, ride problem, payment question, account issue, and more.

3

Write your issue and send

Describe what happened and tap Send. The Zum team will get back to you as quickly as possible.

💬 The support form opens directly inside Zum. Describe what happened and tap Send. The Zum team will get back to you as quickly as possible.

🕙 Support Hours: Zum support is available from 10:00 AM to 5:00 PM. For any queries, please reach out through the Help and Support section in the app.

You know everything now.

From your first video tutorial to your hundredth ride, this manual covers it all. The Zum app is built to be simple, and now you know exactly what every screen does.

Have a question or need help? Feel free to reach out.