Terms & Agreement

Privacy Policy
Effective Date: 9th August
 

Welcome to Zum Ride Pvt. Ltd. This privacy policy outlines how we collect, use, store, and protect your information when you use our website and mobile application.
 

1. Data Security
We prioritize the security of your data and employ encryption to safeguard your information. However, we cannot guarantee absolute security from data leaks.
 

2. Data Removal
Users have the right to request the removal of their data. Data removal can only be requested if the user has a zero-minute balance and no active or negative balances.
 

3. Know Your Customer (KYC)
Before making any payments or using our cycles, you must complete the mandatory KYC form. The KYC form will require:
• A photo
• A copy of a government-issued ID (License, Citizenship, Passport, or NID document)
 

4. Data Storage
All data collected by Zum Ride Pvt. Ltd. are stored on servers located in Nepal.
 

5. Data Usage and Sharing
• Internal Use: We will not sell your data to any third party. Your data will be used solely for the purpose of smoother operations.
• Insurance Claims: Individual data will be shared with insurance companies during claims.
• Law Enforcement: Data that can be tracked to you will be shared with national security agencies or other law enforcement agencies upon request.
 

6. Data Collected
We collect the following data from our users:
• All instances of app usage, including lock/unlock data, timestamps, and payment methods.
• Geo-location data.
• Phone location, device ID, and IP address.
These data points are collected through your device and will only be shared upon request from a law enforcement agency or through court orders.
 

7. Compliance
Zum Ride Pvt. Ltd. is fully compliant with data security laws of Nepal.
 

8. Contact Information
If you have any questions or concerns about our privacy policy or data practices, please contact us at:
• Email: devs@zumrides.com
• Phone: 97043003355
• Address: Dillibazaar, Kathmandu

By using our services, you agree to this privacy policy and consent to the collection, use, and sharing of your information as described above. We reserve the right to update this privacy policy as needed. Please review it periodically for any changes.